So, what can you do to avoid being kept waiting?
- Book the first appointment of the day, or straight after lunch to avoid most delays.
- Ask the receptionists which doctors are more generous with their time and avoid them! The reception staff know who has a greater tendency to run late.
- If you are booked with a Doctor who notoriously runs late, you are welcome to ring ahead and see whether they are on time and adjust the time you come in.
- If you think your visit will take longer than a standard visit, please let reception know. There may be extra costs for this. If you have a shopping list of issues, we may not be able to attend to every issue in one appointment so please prioritise what is the most important to you. Please note, more than one issue that may incur extra fees.
- Please do not book an appointment for yourself and then expect other family members to be attended to as well. If you need multiple family members seen, please advise reception at the time of booking.
- Perhaps you also need to adjust your expectations? Be realistic when making an appointment. The time is only a guide. It is very probable you will be waiting up to 15 minutes or more. Leave plenty of time for your appointment so you do not feel under pressure.
What we will endeavour to do
- Reception will try and let you know if the doctor is running behind when you arrive.
- We also gently give doctors a nudge to remind them of others waiting. If you hear the phone buzzing, it means times up!
- You are welcome to ring in and ask what the waiting times are likely to be.
In summary, if we have kept you waiting, our sincere apologies. We hope that you can understand our line of business is very personal and very unpredictable and that your appointment time is only a guide. We hope that the service you receive is worth the wait.