The Code (Summary)
The Health and Disability Commissioner’s website provides information regarding your rights when you see a health professional. Information is published in many different languages. Please click here for more information.
The ten rights of patients.
Right 1: The right to be treated with respect.
Right 2: The right to freedom from discrimination, coercion, harassment, and exploitation.
Right 3: The right to dignity and independence.
Right 4: The right to services of an appropriate standard.
Right 5: The right to effective communication.
Right 6: The right to be fully informed.
Right 7: The right to make an informed choice and give informed consent.
Right 8: The right to support.
Right 9: Rights in respect of teaching or research.
Right 10: The right to complain.
Everyone using a health or disability service has the protection of the Code of Health and Disability Services Consumer’s Rights and the Health Information Privacy Code. Please click here for a copy of the Code of Health and Disability Services Consumers’ Rights. Please click here for a copy of the Health Information Privacy Code.
Please click here for Your rights in different languages.
Right 8 in The Code
You have the right to have a support person with you at consultations. The support person (or chaperone) can be a family member, friend, or a member of staff. If you want a member of staff to accompany you during the visit please let the receptionist know when you arrive for your appointment.
Right 10 in The Code
If you are not satisfied we need to know. We treat complaints seriously. Each complaint is an opportunity to look carefully at how we do things and to see if we can improve the way we provide health care. We aim to achieve a mutually satisfactory conclusion and, where appropriate, take action to ensure the situation does not arise again. If you are unhappy about how you were treated, you may take your concerns directly to the person who provided the service to you. If you are not satisfied or you do not feel able to talk to them, you may write a letter to our Practice Manager who is the Complaints Officer for Doctors on Riccarton. The Complaints Officer will thoroughly assess the complaint, decide what actions need to be taken and communicate with you on how best to resolve the issue. Letters can be addressed to:
Doctors on Riccarton
183 Riccarton Road
or phone: +64 3 348 8989 and ask to speak to the Practice Manager.
Alternatively, use an advocate to find someone in your area to assist you to resolve your complaint. An advocate assists by listening to your complaint, giving you information about your rights and options for resolution – then supporting your option.
Free Phone: 0800 555 050
Free Fax: 0800 2 SUPPORT / 0800 2787 7678