Criteria Standard Evidence
5.1 The practice effectively manages internal and external clinical correspondence.
  • A documented policy and procedure covering how to manage and track:
    – laboratory results
    – imaging reports
    – significant investigations
    – clinical correspondence
    – urgent referrals.
 5.2 The practice has a process for the safe and effective transfer of clinical responsibility when transferring patients to clinicians within the practice (e.g. to and from a locum) or to providers and services outside the practice (handover).
  • A description of the process for the transfer of clinical responsibility.
 5.3 The practice ensures patients with end-of-life care needs can always access their primary care provider or another informed clinician.
  • A description of how the practice plans and delivers end-of-life care access.