You are here: / Patient Experience Surveys

Patient Experience Surveys

What is the Patient Experience Survey?
The New Zealand Patient Experience Survey is designed to assist the health sector in improving the quality of health care services in New Zealand by enabling patients to provide feedback that can be used to monitor and improve the quality of health services. It has been run by the New Zealand Health Safety and Quality Commission (the Commission) since 2014.
The feedback provided by patients through these surveys supports improvement to quality and safety by allowing us to understand how well we are meeting patient needs and where we can improve. The survey is sent every 3 months to patients aged 15 years and older who had a consultation or other encounter with us during the survey period.
Each eligible patient receives an email inviting you to participate in the online survey. Some may also receive an invitation by text message. Participation is optional.  Responses are confidential.

How Can you view survey results

They survey is conducted by Ipsos New Zealand on behalf of the Health Quality & Safety Commission (HQSC). If patients have any questions or technical issues, they can contact Ipsos NZ by:
Phone: 0800 121 650
Email: support@myexperience.health.nz
More Information about the survey is available on this link:
Patients can view survey results through:

Our Services

Opening Hours

Monday to Friday: 8am to 6pm
Saturday, Sunday and Public Holidays: Closed

Contact Details

Phone 03 348 8989

Address
183 Riccarton Road, Riccarton Christchurch 8041
Find us on Google Maps →

Remedy Pharmacy Riccarton

107 Wainui Street, Riccarton
Phone: 03 925 9963
Visit website →

After Hours

Face to Face Appointments
24 Hour Surgery (no appointment needed)
Address: 401 Madras Street
Phone: 03 365 7777

Telehealth GP Appointments
Practice Plus
Click on Practice Plus Link

Telehealth Emergency Doctor Appointments
Emergency Consult
Click on Emergency Consult Link

When we are closed, our phones are diverted to Whakarongarau (formerly Homecare Medical), a nurse operated answering service. They can offer phone advice.  More information about their service is available on this link.

Click on After Hours Link for more information

Copyright © Doctors on Riccarton      Brought to life by Happy Monday      Staff Login