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Fees

MISSED APPOINTMENT POLICY

FEES INCURRED

We are noticing an increase in the number of patients who are not turning up for appointments and do not inform us. We understand there are times when you must miss an appointment due to an emergency.

However, when patients do not call to cancel their appointments they may be preventing another patient from getting much needed care. Our appointments are in very short supply, so it is unfair for other patients if patients do not show up for their appointments and do not contact us.

Because of this, we are introducing a new policy whereby if you cannot make an appointment, you must contact us to cancel it, preferably at least a day ahead. Failure to cancel the appointment within 1 hour prior to the appointment may incur a fee of $15. This policy extends to all patients, including consults that would have been free e.g. children under 14 years.

Thank you for your understanding and co-operation.

Our Services

Opening Hours

Monday to Friday: 8am to 6pm
Saturday, Sunday and Public Holidays: Closed

Contact Details

Phone 03 348 8989

Address
183 Riccarton Road, Riccarton Christchurch 8041
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Remedy Pharmacy Riccarton

107 Wainui Street, Riccarton
Phone: 03 925 9963
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After Hours

Face to Face Appointments
24 Hour Surgery (no appointment needed)
Address: 401 Madras Street
Phone: 03 365 7777

Telehealth GP Appointments
Practice Plus
Click on Practice Plus Link

Telehealth Emergency Doctor Appointments
Emergency Consult
Click on Emergency Consult Link

When we are closed, our phones are diverted to Whakarongarau (formerly Homecare Medical), a nurse operated answering service. They can offer phone advice.  More information about their service is available on this link.

Click on After Hours Link for more information

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